![]() The CSR was very nice and apologized but had no clue what had happened - which I didn't really expect. ![]() The only problem was the coupon had expired the previous Sunday. I wanted to let them know that I had just received an email with a "Spend $100 and get $20 off coupon". Thursday, I called Customer Service for a grocery store who sends me coupons since I'm in their loyalty program. Unless the entire system is down, I never expect the customer service rep to be able to tell me why anything happened the way it did. Error messages on websites are notoriously inaccurate, since any issue they didn't think about defaults to one final catch-all error message. My guess is that it was either a glitch in the system or they did a poor job in designing their interface. I didn't realize you were a conspiracy theorist. Is this discrimination against non-oligopoly cell phone providers? It's a routine PITA, and it was resolved-but I wish I understood what the problem was. However, there should be an alternate process available.Eventually they decided that the email address I have in my account profile, which has not changed in about ten years and to which they send email at least once a month, was valid, and their system was willing to validate my via email. ![]() (After a lot of fussing, it turned out that even though they had sent an automated email to my email address two weeks ago confirming a credit card payment, their system also believed that my email address was invalid, and they were able to tell their system that, no, it was valid, and their system then allowed me to proceed by emailing me a six-digit code for me to enter back.) But my copy of the credit report doesn't have my cell phone number on it.ĭoes anyone have any idea what was going on? Is the deal that basically I'm being discriminated against because I have somehow managed to keep my cell phone number out of the hands of credit bureaus and snooping agencies? "We have to be able to breach your security, for your own security?" The only thing that's changed since the last time I added a bank account is that I put a credit freeze on my credit cards. I pointed out that he had just verified my phone himself, but he said there was no way he could tell his system to tell that to their other system. When I tried to iron it out with a customer service representative-who began by texting a code to my cell phone and having me read it back!-he basically just kept digging in his heels, saying there was nothing he could do about it because "our back end security system" couldn't verify that my phone was mine. Unfortunately I didn't take a screen capture, but if I recall correctly it was saying that this could happen if a) my phone wasn't listed in a directory (it's a cell phone, it's not supposed to be listed in any public directory) or b) I had not "registered" my phone with my cell phone company (which is nonsense-it's not a burner phone or anything like that, it's a TracFone and they have my credit card number and billing address-and what difference would it make, since my cell phone company should not be sharing that information with anyone?). It then came back with an error, saying that it couldn't verify my phone, so it wouldn't text me the code, and I would have to complete the process in some other way. This time, when I got to the part where it was supposed to text the code to my cell phone, it said "before we send you the code, we must verify your phone." This seemed bizarre because the whole point of texting the code was to verify my phone. are all registered with them and haven't changed in at least three years. I've had the Capital One 360 account since 2002 and my name, address, phone, email addresses etc. Another is the usual tell-us-about-the-two-small-deposits-we-made. One step in the process involves texting a six-digit code to my cell phone which I need to enter online. I've done this before in the past with no problems. I was trying to add a new bank account at a local bank to the list of banks attached to my Capital One 360 account for ACH transfers.
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